Jorge Gallardo

Lean – IT Service Management Specialist | RPA Developer | DIY Enthusiast

I am a Technology Way-finder who believes in the theory of Disruptive Innovation, finding solutions for the optimal and meaningful use of technology to help businesses achieve their goals. By understanding the bigger picture, I perform extensive analysis to determine the fault, build solutions, and continuously implement best practices. I believe in the value of customer service empowering organizations. I’m committed to contributing to economic and social impact.

I specialize in managing enterprise applications, system integrations, Electronic Data Interchange, and have a broad range of end-to-end implementation knowledge from infrastructure to software. I consistently apply ITIL and Lean Six Sigma methodologies to provide technical design, development, and support, monitor systems ensuring business continuity, perform thorough analysis on recurring incidents and identify continuous improvement opportunities, to meet and address the business goal and objectives.

I have extensive experience in IT consulting, service management, project management, and software development, across banking, healthcare, telecommunication, and transportation sectors. I have developed, supported, and managed projects built using Visual Basic, Java, JavaScript, IBM DB2, Microsoft SQL Server, Oracle PL/SQL, PowerShell, Linux, Windows, Excel VBA, Power Automate RPA, TMW, Cleo Integration Cloud, Azure, and AWS platforms.

How Can I help You? I am enthusiastic about continuous learning, innovation, and improvement, and enjoy coaching and mentoring others.